Neuralia TMS (ABN 72 717 327 578) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant healthcare regulations.

This Privacy Policy outlines our commitment to safeguarding your personal information collected through our website https://www.neuraliatms.com.au/ (“Site”), through referral and treatment processes, or directly from you during your care at our clinics.

Please read this Privacy Policy carefully. Contact us if you have any questions.

By providing personal information to us, you confirm that you have had the opportunity to read this policy and that you accept its terms.

If you choose not to provide personal information, it may impact our ability to deliver medical services or for you to use parts of our Site.

Collection of Personal Information

We collect personal information including, but not limited to:

• Name, address, date of birth, and contact details

• Medical history, referral information, clinical notes, and treatment records

• Medicare, insurance, and billing details

• Information provided during communications with us, including online forms or direct contact

Personal information is collected during the referral, treatment, discharge, and archiving processes and incorporated into secure Electronic Medical Records (EMRs). No personal health information is stored on our website.

We may also collect Device Information when you browse our Site, such as your IP address, browser type, time zone, and cookies, to improve our Site functionality and security.

How We Use Your Personal Information

We use your personal information for purposes including:

• Providing healthcare services and treatment

• Managing appointments and medical records

• Processing Medicare claims and billing

• Communicating with referring doctors, allied health providers, and other healthcare professionals involved in your care

• Conducting clinical audits, quality assurance, and accreditation processes

• Meeting legal obligations including mandatory reporting

• Conducting marketing and analytics to improve our services (for non-health information only)

Device Information is used to enhance Site performance, detect fraud, and deliver relevant advertising if you have consented to such communications.

Disclosure of Personal Information

We may disclose your personal information:

• To healthcare providers involved in your care

• To Medicare, private health insurers, or billing agents

• To contractors or service providers assisting in business operations (e.g., IT service providers, cloud storage services)

• As required or authorised by law

Your information may be stored on secure cloud-based services, such as Google Workspace, and may be processed or stored overseas, including but not limited to the United States and Singapore. We take reasonable steps to ensure that any overseas providers handle your information in accordance with Australian privacy laws.

Website and Marketing-Related Data Collection

We use common tools such as:

• Facebook Pixel

• Google Analytics

• Google Tag Manager

• Microsoft Clarity

These tools may collect limited Device Information to monitor Site performance and deliver targeted advertisements.

You may opt out of certain targeted advertising via:

• Facebook settings

• Google Ads settings

• The Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/

We do not alter our Site’s data collection in response to “Do Not Track” signals from browsers.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to any inaccurate or outdated information

• Withdraw consent to direct marketing communications

• Raise concerns if you believe your privacy rights have been breached

Requests for access, corrections, or complaints should be submitted in writing to our Privacy Officer.

If you are a European resident, you also have the right to request deletion of your information.

Please note your information may be transferred outside Europe, including to Canada, the United States, and Singapore.

Data Retention

Health records are retained in accordance with legal and clinical obligations.

Other personal information, such as marketing contact information, is retained until you request deletion or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or technology developments.

The latest version will always be available at https://www.neuraliatms.com.au/policies.

Contact Us

If you have any questions, concerns, or complaints regarding our privacy practices, or if you wish to access or amend your information, please contact:

 Neuralia TMS

2/125 Melville Parade, Como 6152

Email: info@neuralia.com.au

Website: https://www.neuraliatms.com.au/policies

We take all privacy concerns seriously and will respond to your enquiry promptly.